Psychology Commons^™

An Explanation Of Apology Acceptance Based On Lay Peoples’ Insights, James Strickland, Katie Martin, Alfred Allan, Maria M. Allan

Research outputs 2014 to 2021

Apologies play an important role in forgiveness, but the pathway from apology to forgiveness is unclear. Many researchers use Goffman’s model of the corrective interchange, or models derived from it to guide their research. This model is based on the assumption that offenders apologise to victims who accept these apologies and that this leads to forgiveness. The acceptance of the apology is therefore central in this model, so we undertook a systematic literature review to determine how researchers conceptualise and measure apology acceptance and found a lack of clarity around the construct. We addressed this theoretical uncertainty by exploring whether …