Psychology Commons^™

The Moderating Role Of Trust On The Relationship Between Ingratiatory Communication Strategies And Interactional Fairness, Erik Drafsten

Student Work

Previous research has shown that when perceptions of both procedural justice and distributive justice are low, increasing perceptions of interactional fairness can serve to reduce negative consequences that an organization may face, including subtle forms of retaliation, or what are known as organizational retaliatory behaviors (ORB). In an organizational setting personal attempts to improve perceptions of interactional fairness, under conditions of low distributive and procedural justice, can take on ingratiatory-like qualities when the source attempting to boost these perceptions of interactional fairness uses flattery, expresses excessive empathy, or excessive sympathy. Research has shown that ingratiatory actions such as these become …