Psychology Commons^™

May I Help You? How Stereotypes And Innuendoes Influence Service Encounters, Lauren Michelle Brewer

Doctoral Dissertations

"You only get one chance to make a good first impression." The dissertation focuses on marketing agents; among the most visible is the "service provider." Previous research establishes the important role of cognitive social schemata in determining the way consumers react to different types of marketing agents, including service providers. In the literature review, a classification schema is developed for service provider stereotypes derived from theory using social stereotypes. The development of the Service Provider Perception Framework (SPPF) creates a classification for the individual service provider along two main dimensions: competence and affect.

In services design (particularly situations involving a …

An Examination Of The Effectiveness Of The Louisiana Gear Up Program In Promoting Self-Efficacy, Improving Academic Achievement And Increasing Teachers' Aspirations For Their Students, Candi Hill

Doctoral Dissertations

Students are likely to avoid academic pursuits if they lack academic self-efficacy (Bandura, 2000). Furthermore, past poor academic performance contributes to the development of low academic self-efficacy. Students who participate in extracurricular activities, like LA GEAR UP, demonstrate better academic achievement and less risk-taking behaviors than non-participating students (Barber, Stone, & Hunt, 2003). Research supports the notion that LA GEAR UP is an effective way to improve students' academic performance and to reduce the number of disciplinary referrals students receive (Beer, 2009). Additionally, within the academic literature research has demonstrated that teachers' attributions about students are based upon their perceptions …