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Full-Text Articles in Psychology
The Use Of Written Assignments With Deadlines To Increase The Completion Of Non-Recurring Tasks, James S. Torrey
The Use Of Written Assignments With Deadlines To Increase The Completion Of Non-Recurring Tasks, James S. Torrey
Masters Theses
No abstract provided.
The Effects Of Written Instruction On The Giving Of Feedback, Robert L. Kowalski
The Effects Of Written Instruction On The Giving Of Feedback, Robert L. Kowalski
Masters Theses
No abstract provided.
Communication Effectiveness And Implications For Job Satisfaction In A Retail Merchandising Corporation, Elisa S. Wierenga
Communication Effectiveness And Implications For Job Satisfaction In A Retail Merchandising Corporation, Elisa S. Wierenga
Masters Theses
No abstract provided.
Improving Customer Service In A Large Department Store Through The Use Of Training And Feedback, Mark G. Brown
Improving Customer Service In A Large Department Store Through The Use Of Training And Feedback, Mark G. Brown
Masters Theses
The purpose of this study was to increase the frequency of four specific customer-service behaviors in three full-time department store salespeople. Each related to the steps involved in a sales transaction, the behaviors recorded were: approaching and greeting customers, being courteous, and appropriately closing the sale. These four responses were defined as exceptional customer service behaviors. A training program had only a slight impact on improving service, but feedback produced a substantial improvement in the frequency of all four targeted customer-service behaviors Removal of feedback produced a small decline in performance; but the percentage of exceptional customer-service behaviors increased to …
An Analysis Of Pre And Post Employment Interview Opinions Held By Applicants In A University Job Placement Center, Robert J. Mcavoy
An Analysis Of Pre And Post Employment Interview Opinions Held By Applicants In A University Job Placement Center, Robert J. Mcavoy
Masters Theses
No abstract provided.