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Full-Text Articles in Psychology
How We Complain: The Effect Of Personality On Consumer Complaint Channels, Riley Allen Berry
How We Complain: The Effect Of Personality On Consumer Complaint Channels, Riley Allen Berry
UNLV Theses, Dissertations, Professional Papers, and Capstones
The purpose of this study was to explore any connections that may exist between personality types and consumer complaint channels. A sample of 490 undergraduate students at the University of Nevada Las Vegas was surveyed during class time with a paper and pencil survey. The survey consisted of four service failure scenarios each with eleven possible courses of action. Respondents were asked to rate their likelihood to participate in each action on a seven point Likert-type scale. The three personality factors measured against the complaint behavior were Locus of Control, The California Psychological Inventory measure of Sociability, and Cattel's 16 …
Evaluating The Discriminant Validity Of The Metaphors Test, Daniel N. Erosa
Evaluating The Discriminant Validity Of The Metaphors Test, Daniel N. Erosa
McNair Poster Presentations
The Metaphors Test (Barchard, Hensley, Anderson, & Walker, 2013) is a new test of emotion perception in which test takers indicate the extent to which various emotions are conveyed by metaphors. In order for the Metaphors Test to be considered a valid test of emotion perception, it must have discriminant validity. The Five-Factor Model (McCrae & John, 1992), also known as the Big Five Model, is one of the most well-known frameworks for personality. Based upon theory and previous research, the Metaphors Test should have low correlations with the Big Five. Conscientiousness had a moderate correlation with the Metaphors Test. …