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Old Dominion University

Trust

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The Effects Of Alarm System Errors On Dependence: Moderated Mediation Of Trust With And Without Risk, Eric T. Chancey Apr 2016

The Effects Of Alarm System Errors On Dependence: Moderated Mediation Of Trust With And Without Risk, Eric T. Chancey

Psychology Theses & Dissertations

Research on sensor-based signaling systems suggests that false alarms and misses affect operator dependence via two independent psychological processes, hypothesized as two types of trust. These two types of trust manifest in two categorically different behaviors: compliance and reliance. The current study links the theoretical perspective outlined by Lee and See (2004) to the compliance-reliance paradigm, and argues that trust mediates the false alarm-compliance relationship but not the miss-reliance relationship. Specifically, the key conditions to allow the mediation of trust are: The operator is presented with a salient choice to depend on the signaling system and the risk associated with …