Psychology Commons^™

Using The Best - Worst Scale To Assess The Relative Impact Of These Behaviors On Other Passengers On The Same Flight: The Disruptive Passenger Behavior, Quynh Thi Nhu Phan, Vi Tran, Nhan Huu Huynh, Thao Phuong Huynh, Duc Nhan Ho

International Journal of Aviation, Aeronautics, and Aerospace

A method called the best-worst scaling method is proposed to overcome these problems by asking respondents to make tradeoffs among the variables being assessed. This paper raises issues in respect of supplementing and developing a block of disruptive behaviors exhibited by passengers during flights and assesses the impact of these behaviors on other passengers. To illustrate the proposed method and evaluate its performance, we surveyed 240 passengers, and data from 203 survey samples were analyzed. The data analysis results revealed three behaviors that were considered the most disruptive, including (1) Threatening and causing distress, (2) Harassment and disrupting public order, …