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A Trust In Air Traffic Controllers (T-Atc) Scale, Bradley S. Baugh, Scott R. Winter
A Trust In Air Traffic Controllers (T-Atc) Scale, Bradley S. Baugh, Scott R. Winter
International Journal of Aviation, Aeronautics, and Aerospace
Trust is a concept that cannot be easily measured. Further, trust is domain-specific. Trust is a foundational aspect of safe flight operations in the National Airspace System, and while there has been much attention to trust in teams and trust in automation, there appears to be a gap in knowledge of a pilot’s trust in air traffic controllers. The purpose of this study was to develop and validate the Trust in Air Traffic Controllers (T-ATC) scale, a summative scale to measure a pilot’s trust in air traffic controllers. This study followed a three-step methodology. In steps one and two, words …