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Expected And Existing Competencies Of External Industry Trainers In The Human Resource Development Field, Julia M. Zachmann

Dissertations and Theses

In the field of Human Resource Development, high standards of professionalism are needed to increase the commitment to training, especially from the side of management. This study focused on external training deliverers, and investigated different perspectives concerning their competencies. The expectations (E) of core competencies of excellent external trainers had been identified and were compared to the actual performance (P) of external trainers in a specific company. Ratings were gathered from four different perspectives, the trainees and clients (supervisors of trainees) of recent training events (consumers) and HRD managers and external trainers (marketers).

The rationale for the study was a …