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Trust In Self, Trust In Others: The Impact Of Emotions On Advice Behavior, Benjamin Slade
Trust In Self, Trust In Others: The Impact Of Emotions On Advice Behavior, Benjamin Slade
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This dissertation proposes that task-specific self-confidence, trust in motives, and trust in competency are the three main drivers for advice use and willingness to pay for advice. After developing this general argument, the paper then focuses on how emotions influence advice use and willingness to pay for advice. Furthermore, this paper argues that the influence of emotions on advice is partially mediated by task specific self-confidence, trust in motives, and trust in competency. This model elaborates on the underlying emotional mechanisms which may guide the mediation paths, and then tests this expected pattern with four different incidental emotions; regret, pride, …
Preventing Misuse And Disuse Of Automated Systems: Effects Of System Confidence Display On Trust And Decision Performance, Margaux Price
Preventing Misuse And Disuse Of Automated Systems: Effects Of System Confidence Display On Trust And Decision Performance, Margaux Price
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Complex decision-making may be aided by forms of automation known as decision-support systems (DSS). However, no DSS is completely reliable and so it is imperative that users know when they should and should not trust it (calibration of trust). Previous research has shown that providing users with information about the DSS's confidence in its own advice ('system confidence') can help improve the calibration of user's trust of automation and actual system reliability on a trial by trial basis. The current study examined how the nature of the presentation of system confidence information affected user's trust calibration. The first study examined …