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Full-Text Articles in Psychology
Capturing Intentional Testing Of An Automated System, Abraham Haskins
Capturing Intentional Testing Of An Automated System, Abraham Haskins
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Users change their behavior when interacting with automated systems based upon their trust levels. Users faced with an unknown system will adjust their trust levels as they learn more about that system. Past automation trust research has implicitly assumed that users are passive recipients of information when interacting with new systems. Feedback-seeking behavior, a pattern of behavior involving actively eliciting information about one’s performance, is a well-researched concept within interpersonal research. Applying this interpersonal research to the domain of automation, I examined cases in which individuals sought feedback regarding the reliability of an unfamiliar automated system by asking for answers …
An Interaction Between Anthropomorphism And Personality On Trust In Automated Systems, Abraham Haskins
An Interaction Between Anthropomorphism And Personality On Trust In Automated Systems, Abraham Haskins
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Automated assistance is increasingly being implemented in domains ranging from healthcare to transportation. The reason for the tendency for certain users to trust or mistrust automated assistance has been studied to mixed effect. I examined the effect of anthropomorphism as an independent factor on user trust. In addition, I examined the potential for anthropomorphism to act as a moderator between the personality traits of a user and the trust a user demonstrates in the automated aid. Though the participants in the anthropomorphic condition did view the assistant as more human-like, the level of anthropomorphism had no effect on user behavior. …
Trust Discounting In The Multi-Arm Trust Game, Michael Collins
Trust Discounting In The Multi-Arm Trust Game, Michael Collins
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Social interactions are complex and constantly changing decision making environments. Prior research (Mayer, Davis, & Schoorman, 1995) has found that people use their trust in others as a criterion for decision making during social interactions. Trust is not only relevant for human-human interaction, but has also been found to be important for human-machine interaction as well, which is becoming a growing feature in many work domains (De Visser et al., 2016). Prior research on trust has attempted to identify the behavioral characteristics an individual (trustor) uses to assess the trustworthiness of another (trustee) to determine the trustor's level of trust. …
Measurement Of The Propensity To Trust Automation, Sarah Ann Jessup
Measurement Of The Propensity To Trust Automation, Sarah Ann Jessup
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Few studies have examined how propensity to trust in automation influences trust behaviors, those which indicate users are relying on automation. Of the published studies, there are inconsistencies in how propensity to trust automation is conceptualized and thus measured. Research on attitudes and intentions has discerned that reliability and validity of measures can be increased by using more direct and specific language, which reduces ambiguity and increases the ability to predict behavior. This study examined how traditional measures of propensity to trust automation could be adapted to predict whether automation is deemed as trustworthy (perceived trustworthiness) and whether people behave …
Cognitive Model Of Trust Dynamics Predicts Human Behavior Within And Between Two Games Of Strategic Interaction With Computerized Confederate Agents, Michael G. Collins, Ion Juvina, Kevin A. Gluck
Cognitive Model Of Trust Dynamics Predicts Human Behavior Within And Between Two Games Of Strategic Interaction With Computerized Confederate Agents, Michael G. Collins, Ion Juvina, Kevin A. Gluck
Psychology Faculty Publications
When playing games of strategic interaction, such as iterated Prisoner's Dilemma and iterated Chicken Game, people exhibit specific within-game learning (e.g., learning a game's optimal outcome) as well as transfer of learning between games (e.g., a game's optimal outcome occurring at a higher proportion when played after another game). The reciprocal trust players develop during the first game is thought to mediate transfer of learning effects. Recently, a computational cognitive model using a novel trust mechanism has been shown to account for human behavior in both games, including the transfer between games. We present the results of a study in …
Changes In State Suspicion Across Time: An Examination Of Dynamic Effects, Steve Khazon
Changes In State Suspicion Across Time: An Examination Of Dynamic Effects, Steve Khazon
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State Information Technology (IT) suspicion is the simultaneous action of uncertainty, mal-intent, and cognitive activity about underlying information that is being electronically generated, collated, sent, analyzed, or implemented by an external agent (Bobko, Barelka, & Hirshfield, 2014). Understanding IT suspicion is important in both military and civilian contexts as both are growing increasingly reliant on automation to augment human performance (e.g., Lenhart, Purcell, Smith, & Zickuhr, 2010). The current process model of state IT suspicion describes how suspicion arises and its immediate correlates. Little is known about how suspicion changes over time and what factors influence this change. Drawing upon …
Personal Characteristics And The Impact Of Transformational Leadership Behaviors On Follower Outcomes, Charles N. Thompson
Personal Characteristics And The Impact Of Transformational Leadership Behaviors On Follower Outcomes, Charles N. Thompson
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Transformational leadership has emerged as the dominant model for understanding how leaders impact affective and behavioral responses of their followers. The current study investigated the extent to which follower core self-evaluation (Judge et al., 1997) and affect-based trust in leadership impact the relationship between transformational leadership behaviors and work outcomes, such as follower job satisfaction, satisfaction with the leader, perceptions of job core characteristics, and organizational citizenship behaviors. Follower core self-evaluation was found to moderate the relationship between transformational leadership behaviors and follower job satisfaction and satisfaction with the leader. Affect-based trust in the leader was found to fully mediate …