Psychology Commons^™

Creating Safety In The Testing Process In Primary Care Offices, Nancy C. Elder, Timothy R. Mcewen, John M. Flach, Jennie J. Gallimore

Psychology Faculty Publications

Background: The testing process in primary care is complex, and it varies from one office to another. We sought to understand how family medicine offices create safety in this process.

Methods: Using observations, interviews, and surveys, we collected data at four family medicine offices. We searched the interview and observation notes for stories of safety, error prevention, and recovery and coded them to a model of resilient engineering properties, work system components, and testing process steps.

Results: We found only six examples of practices that were systematically creating safety in the testing process via organizational resilience. The most common resilience …