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Full-Text Articles in Psychology
Modeling The Decision Process Of A Joint Task Force Commander, John Anthony Sokolowski
Modeling The Decision Process Of A Joint Task Force Commander, John Anthony Sokolowski
Computational Modeling & Simulation Engineering Theses & Dissertations
The U.S. military uses modeling and simulation as a tool to help meet its warfighting needs. A key element within military simulations is the ability to accurately represent human behavior. This is especially true in a simulation's ability to emulate realistic military decisions. However, current decision models fail to provide the variability and flexibility that human decision makers exhibit. Further, most decision models are focused on tactical decisions and ignore the decision process of senior military commanders at the operational level of warfare. In an effort to develop a better decision model that would mimic the decision process of a …
The Impact Of An Employee Involvement Program On Service Quality In A Nursing Home Organization, Diane Catanzaro
The Impact Of An Employee Involvement Program On Service Quality In A Nursing Home Organization, Diane Catanzaro
Psychology Theses & Dissertations
The purpose of this research was to investigate the effects of an intervention involving employee participation in decision making and behavior modeling training on quality of service. Subjects were nursing aides in two similar nursing home facilities operated by a medium-sized long-term care organization. Participation in decision making involved weekly meetings using a quality-circle-type problem-solving process to develop suggestions for improving quality of service to residents and their families. Behavior modeling training was used to teach interpersonal skills necessary for handling a customer complaint. Service quality was assessed through family, resident, and supervisor ratings of nursing aide service behaviors. The …