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Using Personality Traits To Select Customer-Oriented Security Guards, Tracy Marie Shega
Using Personality Traits To Select Customer-Oriented Security Guards, Tracy Marie Shega
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The customer orientation of current security guards was assessed using both the newly developed Customer Orientation Scale and IPIP items. Specifically, the Big Five factors of agreeableness, conscientiousness, and emotional stability were measured. Scores on these two customer orientation scales were compared to measures of job satisfaction and perceived job-ability fit.