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The Effects Of Communication Overaccommodation On Non-Native English-Speaking Employees In The U.S. Workplace, Elizabeth Curtis
The Effects Of Communication Overaccommodation On Non-Native English-Speaking Employees In The U.S. Workplace, Elizabeth Curtis
Masters Theses & Specialist Projects
Communication overaccommodation (CO) takes the form of baby talk, speech mimicry, and overcommunication, and its effects on recipients have been studied in physician/patient relationships, civilian/police officer relationships, manager/employee relationships, and native and non-native speaker communications. This study focused on CO in non-hierarchical relationships between native English-speaking and non-native English-speaking employees in the U.S. workplace. I investigated the effects of CO on non-native English-speaking co-workers, regarding their feelings of exclusion and satisfaction with their job. I also investigated the potential moderation effect of English proficiency on non-native English-speaking employees’ feelings of being excluded. It was found that the level of English …