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Help-Negation Among Telephone Crisis Support Workers: Impact On Personal Wellbeing And Worker Performance, Coralie J. Wilson
Help-Negation Among Telephone Crisis Support Workers: Impact On Personal Wellbeing And Worker Performance, Coralie J. Wilson
Coralie J Wilson
Telephone crisis supporters (TCSs) provide front line mental health support to callers in crisis. TCSs often support callers with suicidal thoughts, depression and anxiety, and the caller’s experience of the call will influence whether they will seek help from a crisis support service in the future. Despite their important role, little information on TCSs’ mental health and help-seeking behaviour exists – a structured literature search returned only 2 studies. This paper presents the results of the first study in a national research program that is aiming to inform the future training, preparation, supervision, and support of frontline health professionals who …