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Full-Text Articles in Psychology
How We Complain: The Effect Of Personality On Consumer Complaint Channels, Riley Allen Berry
How We Complain: The Effect Of Personality On Consumer Complaint Channels, Riley Allen Berry
UNLV Theses, Dissertations, Professional Papers, and Capstones
The purpose of this study was to explore any connections that may exist between personality types and consumer complaint channels. A sample of 490 undergraduate students at the University of Nevada Las Vegas was surveyed during class time with a paper and pencil survey. The survey consisted of four service failure scenarios each with eleven possible courses of action. Respondents were asked to rate their likelihood to participate in each action on a seven point Likert-type scale. The three personality factors measured against the complaint behavior were Locus of Control, The California Psychological Inventory measure of Sociability, and Cattel's 16 …
Variance In Faking In High-Stakes Personality Assessment As An Indication Of Job Knowledge, Timothy Ryan Dullaghan
Variance In Faking In High-Stakes Personality Assessment As An Indication Of Job Knowledge, Timothy Ryan Dullaghan
USF Tampa Graduate Theses and Dissertations
The purpose of this study was to evaluate whether the personality trait elevation between honest and applicant contexts that has been widely seen throughout the personality and selection research is merely universal, blatant trait elevation, or whether something else is underlying this faking behavior. By obtaining both honest and applicant context personality responses in which respondents were provided with focal job knowledge, this study determined that while there is near-universal trait elevation across seven personality traits, there is, in fact, some trait differentiation between jobs. As such, this study provided some evidence of knowledgeable faking, defined as distortion of personality …