Open Access. Powered by Scholars. Published by Universities.®
- Institution
- Publication Year
- Publication
Articles 1 - 11 of 11
Full-Text Articles in Psychology
Guilt By Design: Structuring Organizations To Elicit Guilt As An Affective Reaction To Failure, Vanessa K. Bohns, Francis K. Flynn
Guilt By Design: Structuring Organizations To Elicit Guilt As An Affective Reaction To Failure, Vanessa K. Bohns, Francis K. Flynn
Vanessa K. Bohns
In this article, we outline a model of how organizations can effectively shape employees’ affective reactions to failure. We do not suggest that organizations eliminate the experience of negative affect following performance failures—instead, we propose that they encourage a more constructive form of negative affect (guilt) instead of a destructive one (shame). We argue that guilt responses prompt employees to take corrective action in response to mistakes, while shame responses are likely to elicit more detrimental effects of negative affect. Further, we suggest that organizations can play a role in influencing employees’ discrete emotional reactions to the benefit of both …
The Role Of Emotional Labor In Performance Appraisal: Are Supervisors Getting Into The Act?, Samantha A. Ritchie, Allison L. O'Malley
The Role Of Emotional Labor In Performance Appraisal: Are Supervisors Getting Into The Act?, Samantha A. Ritchie, Allison L. O'Malley
Alison L. O'Malley
Researchers have issued a call for research on emotional labor to move beyond service roles to other organizational roles (Ashforth & Humphrey, 1993). The present paper proposes that emotional labor plays a pivotal role during performance feedback exchanges between supervisors and subordinates. We suggest that the emotional labor supervisors engage in while providing performance feedback is a vital mechanism by which leaders impact followers' perceptions of the feedback environment (Steelman, Levy, & Snell, 2004) and, subsequently, important outcomes (e.g., employee satisfaction with the feedback, motivation to use feedback, feedback seeking frequency, and LMX quality).
When Does Adaptive Performance Lead To Higher Task Performance, L. A. Witt
When Does Adaptive Performance Lead To Higher Task Performance, L. A. Witt
L. A. Witt
No abstract provided.
P = F (Ability X Conscientiousness): Examining The Facets Of Conscientiousness
P = F (Ability X Conscientiousness): Examining The Facets Of Conscientiousness
L. A. Witt
No abstract provided.
Supervisor Appraisal As The Link Between Family-Work Balance And Contextual Performance
Supervisor Appraisal As The Link Between Family-Work Balance And Contextual Performance
L. A. Witt
No abstract provided.
Person-Situation Predictors Of Maximum And Typical Performance
Person-Situation Predictors Of Maximum And Typical Performance
L. A. Witt
No abstract provided.
Interaction Of Social Skill And Organizational Support On Job Performance
Interaction Of Social Skill And Organizational Support On Job Performance
L. A. Witt
No abstract provided.
When Conscientiousness Isn’T Enough: Emotional Exhaustion And Call Volume Performance Among Call Center Customer Service Representatives
L. A. Witt
No abstract provided.
The Impact Of Leader-Member Exchange On Communication Type, Frequency, And Performance Ratings
The Impact Of Leader-Member Exchange On Communication Type, Frequency, And Performance Ratings
L. A. Witt
No abstract provided.
Incremental Validity Of Empirically Keyed Biodata Scales Over Gma And The Five Factor Personality Constructs
L. A. Witt
No abstract provided.
Some Effects Of 8- Vs. 10-Hour Work Schedules On The Test Performance/Alertness Of Air Traffic Control Specialists
L. A. Witt
No abstract provided.