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Full-Text Articles in Library and Information Science
Tag, You’Re It: Enhancing Access To Graphic Novels, Wendy L. West
Tag, You’Re It: Enhancing Access To Graphic Novels, Wendy L. West
University Libraries Faculty Scholarship
Current users of academic libraries are avid readers of graphic novels. These thought-provoking materials are used for leisure reading, in instruction, and for research purposes. Libraries need to take care in providing access to these resources. This study analyzed the cataloging practices and social tagging of a specific list of graphic novel titles in the academic libraries of the Association of Research Libraries (ARL). Results found that of the 668 graphic novel records 68 (10.17 percent) used the genre heading “graphic novel” and 99 (14.8 percent) were tagged. This limited access could be improved by using social tagging and genre …
Assessment In Practice (Presentation), Rebecca L. Mugridge
Assessment In Practice (Presentation), Rebecca L. Mugridge
University Libraries Faculty Scholarship
This presentation provides some strategies that cataloging managers can use to evaluate and assess the services they offer.
Assessment Strategies For Cataloging Managers (Presentation), Rebecca L. Mugridge
Assessment Strategies For Cataloging Managers (Presentation), Rebecca L. Mugridge
University Libraries Faculty Scholarship
Qualitative assessment activities, when conducted regularly and methodically, can help managers and administrators understand the impact and value of the work that we do for our customers. Are we meeting our customers' needs? Are there services that we could provide but currently do not? What are our customers’ priorities? Are we responsive to their questions and issues? Are we working as effectively as we can? This webinar will explore the use of customer service surveys, focus groups, quality initiatives, benchmarking, and other methods to evaluate and assess the work that we do.
Technical Services Assessment In Pennsylvania Academic Libraries (Presentation), Rebecca L. Mugridge
Technical Services Assessment In Pennsylvania Academic Libraries (Presentation), Rebecca L. Mugridge
University Libraries Faculty Scholarship
Academic libraries regularly conduct assessment of library services through the use of rubrics or assessment tools such as LibQual™. Technical services activities are frequently assessed; however, the assessment is typically limited to the evaluation of specific processes. This study was designed to explore assessment activities in Pennsylvania’s academic libraries. The author designed a survey to investigate whether technical services activities are assessed, how they are assessed, who is responsible for assessment of technical services, how the results of assessment activities are shared with others, and how those results are used to improve services or for other purposes.