Library and Information Science Commons^™

Virtual Reference Amid Covid-19 Campus Closure: A Case Study And Assessment, Maureen Garvey

Publications and Research

Purpose – This case study was conducted to assess and make changes to the consortial virtual reference service for the remainder of the period of fully virtual reference (campus closure); a second objective was to consider implications for service design and delivery upon the eventual return to the physical campus.

Design/methodology/approach – This paper begins by introducing the institution, reference practices prior to the pandemic and the changes to reference service necessitated by the campus closure. After a literature review of material related to reference and the pandemic, several years of virtual reference service data are analyzed.

Findings – The …

Working Remotely, Working Effectively: Improving Collection Access During A Global Pandemic, Colleen Bradley-Sanders

Publications and Research

This article looks at how one college archive responded to the shutdown of its campus in response to the COVID-19 pandemic. The Archivist and Associate Archivist worked together to develop work assignments that could be done from home. While collection processing was halted, the tasks assigned to staff all aimed to improve informational access to the collections, through an expanded effort to convert PDF finding aids to EAD for placement in an ArchivesSpace site, a project to create a searchable listing of collections that includes a brief description of content and links to finding aids, and planning for digitization of …