Library and Information Science Commons^™

“There Is Nothing Inherently Mysterious About Assistive Technology”: A Qualitative Study About Blind User Experiences In Us Academic Libraries, Adina Mulliken

Publications and Research

Eighteen academic library users who are blind were interviewed about their experiences with academic libraries and the libraries’ websites using an open-ended questionnaire and recorded telephone interviews. The study approaches these topics from a user-centered perspective, with the idea that blind users themselves can provide particularly reliable insights into the issues and potential solutions that are most critical to them. Most participants used reference librarians’ assistance, and most had positive experiences. High-level screen reader users requested help with specific needs. A larger number of participants reported contacting a librarian because of feeling overwhelmed by the library website. In some cases, …

Adopting Universal Design In Libraries: Collaborating For Student Success, Stefanie Havelka, Rebecca Arzola

Publications and Research

Faculty grapple with resources such as skill (experience with accessible features and devices), time (teaching students how to navigate software and devices in the library), and expense (software, hardware, eBooks, databases). This presentation will provide an overview of accessible features in library research databases, computer technology, mobile devices, and apps. The presenters will report on their collaboration with Lehman College’s Access and Technology Center (ATC) and Student Disability Services to share how to better approach issues and challenges in order to more successfully support students’ access needs. We will also consider the following questions:

• As librarians and faculty, how can …

Collaboration Between The Library And Office Of Student Disability Services: Document Accessibility In Higher Education, Rebecca Arzola

Publications and Research

Purpose – The paper aims to discuss the relationship between interdepartmental stakeholders in higher education and the information identified as a result of collaborations. It proposes that collaborations can help clarify issues to then advocate for them.

Design/methodology/approach – The paper opted for a naturalistic case study design, gathering direct and participant observation of interdepartmental collaborations including 1 Student Share, 12 one-hour collaborative sessions and 1 Accessibility Conference.

Findings – The paper provides observed insight about student needs to have documents that are accessible for assistive technologies to recognize and read how change is brought about during internal brand building. …