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What Does Innovation Look Like? System Statuses In Discovery, Lauren Puzier, Rebecca A. Nous
What Does Innovation Look Like? System Statuses In Discovery, Lauren Puzier, Rebecca A. Nous
University Libraries Faculty Scholarship
"Is Facebook down" trended on Google, October 4, 2021, when Facebook became temporarily globally unavailable. Web-users proactively seek information when they encounter issues online. System statuses are one way libraries can leverage this behavior to share changes to resources or services and improve transparency, reference, and the user experience.