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Chatbots In The Library: Is It Time?, Deeann Allison
Chatbots In The Library: Is It Time?, Deeann Allison
UNL Libraries: Faculty Publications
This paper describes a pilot at the University of Nebraska-Lincoln for a chatbot that answers questions about the library and library resources. The chatbot was developed using a SQL database to store the question and answers using Artificial Intelligence Mark-up Language metadata. The user interface was built using PHP, adapted from Program-O. The open source PHP program was modified to support better display and the launching of URLs within the chatbot screen. Database content was created by “mining” library websites for information, and analyzing chat logs.
The chatbot answers questions from a variety of users from around the world. It …