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Drivers' Training: A Collaborative Support Model For The Help Desk, Helen Y. Chu, Gary Sullivan
Drivers' Training: A Collaborative Support Model For The Help Desk, Helen Y. Chu, Gary Sullivan
Helen Y. Chu
Students have changed. Faculty have changed. Their needs and expectations have changed. Our Gen Y students – and Gen X faculty – work and think differently. Not only do we need to renovate our “learning spaces,” we need to redesign our technical support models. Enter the 21st Century “Help Desk.” By taking a proactive approach to technical support and teaching them how to drive, we educate our users to be digital citizens in a world we cannot yet imagine. Learn how the University of Oregon’s Help Desk is preparing students and faculty to be a new generation of thinkers, leaders, …
Creating A Shared Vision: Learning Space Design For A Distributed Campus, Helen Y. Chu
Creating A Shared Vision: Learning Space Design For A Distributed Campus, Helen Y. Chu
Helen Y. Chu
No abstract provided.