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Self-Service Technology In A Library System: An Examination Of Potential Library Member Adoption Of Self-Service Checkout At A Southeastern County Library System, Grace Keisha Phillips-Daley
Self-Service Technology In A Library System: An Examination Of Potential Library Member Adoption Of Self-Service Checkout At A Southeastern County Library System, Grace Keisha Phillips-Daley
Theses and Dissertations
This applied dissertation examined potential library member adoption of self-service technology (SST) in a southeastern county library system. The research framework of this study was based on the Technology Acceptance Model (TAM). More distinctively, this study explored the significance of motivation factors, to include both intrinsic and extrinsic factors, for choosing to use SST in a library environment as the reasonable effect of familiarity in influencing the possibility of its adoption.
The researcher used a non-probability sampling method to identify participants for the study. Edmonds and Kennedy (2013) suggested that surveys were primarily utilized to observe trends, personal attitudes, or …