Library and Information Science Commons^™

Informed Desk Staffing With Quantified Reference Statistics: Using Electronic Data Collection To Re-Envision Reference Services At The Usf Tampa Libraries, Lily Todorinova, Andy Huse, Barbara Lewis, Matt Torrence

Academic Services Faculty and Staff Publications

Andy Huse, Barbara Lewis, Lily Todorinova, and Matt Torrence participated in a panel presentation for RUSA MARS Hot Topics. Their presentation titled "Informed Desk Staffing Through Quantified Reference Statistics” discussed the data collection, data analysis, and decision-making aspects of the Re-envisioning Reference project at the USF Libraries. This project examined the implementation and effectiveness of online data collection tools and the use of their data to inform managerial decisions as to scheduling of desk hours and staffing levels. Interviews with key library administrators were conducted in order to provide an historical perspective as to weaknesses of past data collection and …

Making Decisions: Using Electronic Data Collection To Re-Envision Reference Services At The Usf Tampa Libraries, Lily Todorinova, Barbara Lewis, Andy Huse, Matt Torrence

Academic Services Faculty and Staff Publications

Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic depart- ments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing recommendations to give librarians greater flexibility and to better respond to the information-seeking needs of users. These recommendations were based on statistics of desk usage, collected with the newly adapted online tool Desk Tracker, and structured interviews with library administrators. The taskforce was interested in how these stakeholders use quantitative data in …

Staffing The Repository: How To Build Your Team And Use It Effectively, Brad Matthies

Presentations

Brad Matthies, Access Services Librarian and Project Manager for Digital Commons at Butler University, discusses the development of DigitalCommons@Butler, offering valuable suggestions for managing a repository with limited staff and resources.

Among the topics covered in the webinar: using the staff you have available to best advantage; developing successful, scalable workflows; and maintaining momentum over time.

Over the last two and a half years, and with no more than half an FTE dedicated at any one time, Brad and his team have brought Digital Commons@Butler from several hundred objects to over 2,000 objects. Just in the past year, it has …