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Full-Text Articles in Library and Information Science
A Pasport To Service Quality: Developing A Performance Assessment System. Part 2: The Centennial Library Pasport System, Lynn A. Brock
A Pasport To Service Quality: Developing A Performance Assessment System. Part 2: The Centennial Library Pasport System, Lynn A. Brock
Library Faculty Publications
Presents information on the performance assessment system (PAS) or the PASport, a critical part of the evaluation element of the staff development effort at the Centennial Library as of January 2005. Preliminary actions necessary for effective implementation of the PASport; Purpose of the system; Discussion on the elements of the system.
A Pasport To Service Quality: Developing A Performance Assessment System. Part 1: The Context For Performance Assessment, Lynn A. Brock
A Pasport To Service Quality: Developing A Performance Assessment System. Part 1: The Context For Performance Assessment, Lynn A. Brock
Library Faculty Publications
Discusses the development of the program Performance Assessment System for library service quality. Goal of the program; Challenges of implementing the performance assessment (PASport) system; Context of the Centennial Library PASport system at Cedarville University in Ohio.