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Full-Text Articles in Library and Information Science
Twelve Years Of Online Reference Services At Georgia Tech: Where We Have Been And Where We Are Going, Cathy Carpenter, Crystal Renfro
Twelve Years Of Online Reference Services At Georgia Tech: Where We Have Been And Where We Are Going, Cathy Carpenter, Crystal Renfro
Georgia Library Quarterly
The article offers information about the Georgia Institute of Technology Library in Atlanta, Georgia, which is a pioneer in delivering virtual reference. The Library has initiated the ASK a Librarian service in 1994, an e-mail-based electronic reference service which became popular and has received 297 questions during the first year of its implementation. It has also launched the real time or virtual reference in 1999 using the America Online's Instant Messenger chat software. In August 2003, the library purchased Questionpoint to use as a virtual reference system, which enabled the referral of e-mail questions to other librarians and good tracking …
Paper Recycling And Academic Libraries, Jack R. Fisher, Elaine Yontz
Paper Recycling And Academic Libraries, Jack R. Fisher, Elaine Yontz
Georgia Library Quarterly
Paper recycling is a fitting endeavor for an academic library. A literature review and a feasibility study revealed that the benefits can include reduced costs to the university, librarians' involvement in a cooperative campus-wide project and improved staff morale throughout the library.