Open Access. Powered by Scholars. Published by Universities.®
Library and Information Science Commons™
Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 1 of 1
Full-Text Articles in Library and Information Science
Counting Counts: Discussion On The Present And Future Of Public Services Statistics And Reporting, Matt Torrence, Lily Todorinova, Lindsay Johnston
Counting Counts: Discussion On The Present And Future Of Public Services Statistics And Reporting, Matt Torrence, Lily Todorinova, Lindsay Johnston
Matt Torrence
From clickers to pencils, and now with software and immediate reporting, librarians and staff involved in public services have always strived to emphasize the important role of available reference and research help. In the new era of automated tracking and statistics, however, we often find ourselves dealing with many and different types of systems to record similar types of interactions. There may be one system for local/campus email reference and another for consortia, or other arrangements for interacting with patrons. At this discussion group, a series of thought-provoking questions on these and related topics will inspire a useful discourse on …