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Full-Text Articles in Library and Information Science
Rethinking The Troubleshooting Model, Jennifer Everson Brown
Rethinking The Troubleshooting Model, Jennifer Everson Brown
University Libraries: Staff Scholarship
In the various jobs I have held, most of them library-related, customer service has been a part of them all. I decided to apply a customer service-based approach to electronic resources as the Electronic Resources Manager at the University of Denver Libraries (DU). In order to implement a customer service-based approach with a larger staff, a standardized training procedure was necessary.