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Measuring Up: The Experience Of Libqual+™ At Itt Dublin Library, Philip Russell
Measuring Up: The Experience Of Libqual+™ At Itt Dublin Library, Philip Russell
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This article provides an outline of the LibQUAL+™ web-based survey conducted in 2009 at ITT (Technological University Dublin) Dublin library, capturing some of the main findings, feedback from those who participated, lessons learnt and proposed future actions. The library service at ITT Dublin is committed to enhancing quality, and part of this process involves communicating and engaging with our users to determine their requirements and respond to their ongoing needs. In March 2009, asa part of our efforts in providing a more customer- focused and improved library service, the library at ITT Dublin carried out an online library user survey, …