Open Access. Powered by Scholars. Published by Universities.®
Library and Information Science Commons™
Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 2 of 2
Full-Text Articles in Library and Information Science
The Changing Reference Landscape: An Assessment Of Mann Library's Combined Service Desk, Ryan Tolnay
The Changing Reference Landscape: An Assessment Of Mann Library's Combined Service Desk, Ryan Tolnay
Upstate New York Science Librarians Conference
This project examined and assessed reference services at Albert R. Mann Library following the creation of a combined service desk. I conducted a literature review and created a survey to determine what mode of research help patrons preferred. Survey respondents were fairly evenly split between their preferences and often stated the same reasons for their preference- convenience and accessibility. Recommendations include instituting a user experience team and training all access services employees on reference techniques and library resources. This will provide patrons with more accurate answers to their questions and continue to improve library services.
A Team-Based Service Model: Mann Library, Cornell University, Erica M. Johns, Tobi Hines, Ashley Shea
A Team-Based Service Model: Mann Library, Cornell University, Erica M. Johns, Tobi Hines, Ashley Shea
Upstate New York Science Librarians Conference
Mann Library began piloting a new team-based service model in August 2019 to replace the liaison model. By separating into teams of instruction or research support and removing departmental outreach from individual librarian responsibilities, Mann librarians have been able to prioritize their functional areas of expertise that were increasing in demand and devote more time to innovative new projects. We have begun our assessment of the new model which will continue through 2020, but we are also taking an iterative approach as we implement these changes, gathering feedback from staff and course correcting as necessary.