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Syracuse University

School of Information Studies - Faculty Scholarship

ICT

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Articles 1 - 3 of 3

Full-Text Articles in Library and Information Science

The Social Embeddedness Of Transactions: Evidence From The Residential Real Estate Industry, Steve Sawyer, Kevin Crowston, Rolf T. Wigand, Marcel Allbritton Jan 2001

The Social Embeddedness Of Transactions: Evidence From The Residential Real Estate Industry, Steve Sawyer, Kevin Crowston, Rolf T. Wigand, Marcel Allbritton

School of Information Studies - Faculty Scholarship

Information and communications technologies (ICT) are becoming pervasive in the residential real estate industry and affecting the work lives of real estate agents. Drawing on data from a regional study of the residential real-estate industry in the United States, we focus on the disintermediation or, more accurately, the re-intermediation of real estate agents in the sales process. We examine how real estate agents are (1) taking advantage of new ICT in their work, and (2) protecting themselves from others wishing to displace their position in the real estate value chain. Our analysis draws on two contrasting theoretical approaches to better …


Information And Communication Technologies In The Real Estate Industry: Results Of A Pilot Survey, Rolf T. Wigand, Kevin Crowston, Steve Sawyer, Marcel Allbritton Jan 2001

Information And Communication Technologies In The Real Estate Industry: Results Of A Pilot Survey, Rolf T. Wigand, Kevin Crowston, Steve Sawyer, Marcel Allbritton

School of Information Studies - Faculty Scholarship

We have been studying the growing use of information and communication technologies (ICT) in the residential real estate industry and the effects of this use on how realtors work. Earlier stages of our project involved qualitative research to develop a better understanding of the industry, the work of realtors and their use of ICT. In this paper we report on the results of qualitative research and a pilot of a survey intended to gather large-scale data on realtors and ICT use.


Processes As Theory In Information Systems Research, Kevin Crowston Jan 2000

Processes As Theory In Information Systems Research, Kevin Crowston

School of Information Studies - Faculty Scholarship

Many researchers have searched for evidence of organizational improvements from the huge sums invested in ICT. Unfortunately, evidence for such a pay back is spotty at best (e.g., Brynjolfsson, 1994; Meyer and Gupta, 1994; Brynjolfsson and Hitt, 1998). On the other hand, at the individual level, computing and communication technologies are increasingly merging into work in ways that make it impossible to separate the two (Gasser, 1986; Zuboff, 1988; Bridges, 1995). This problem—usually referred to as the productivity paradox—is an example of a more pervasive issue—linking phenomena and theories from different levels of analysis. Organizational processes provide a bridge between …