Open Access. Powered by Scholars. Published by Universities.®
Library and Information Science Commons™
Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 3 of 3
Full-Text Articles in Library and Information Science
The Digital Reference Research Agenda, R. David Lankes
The Digital Reference Research Agenda, R. David Lankes
School of Information Studies - Faculty Scholarship
This article presents a research agenda for the study of digital reference. The agenda stems from a research symposium held at Harvard in August 2002. The agenda defines digital reference as "the use of human intermediation to answer questions in a digital environment." The agenda also proposes the central research question in digital reference - "How can human expertise be effectively and efficiently incorporated into information systems to answer user questions?" The definition and question are used to outline a research agenda centered on how the exploration of digital reference relates to other fields of inquiry.
Question Negotiation And The Technological Environment, Joseph Janes, Joanne Silverstein
Question Negotiation And The Technological Environment, Joseph Janes, Joanne Silverstein
School of Information Studies - Faculty Scholarship
The information world is a very different place in 2003 than it was a few years ago. It is possible, for example, to find information more quickly and easily than ever before, using new tools, and drawing on sources of information unavailable or even nonexistent not so very long ago. People seeking answers or providing them now have many more options for "question negotiation", in the broadest Tayloresque sense [1]. Consulting an information professional continues to be one of those options. In fact, such professionals can now be much more accessible via these new tools and technologies.
Building And Maintaining Internet Information Services, R. David Lankes
Building And Maintaining Internet Information Services, R. David Lankes
School of Information Studies - Faculty Scholarship
This study addressed the problem of Internet information services having to meet the increasing information demands of users in the dynamic Internet environment. The purpose of this research was to use K-12 digital reference services as a starting point to better understand the process of building and maintaining Internet information services. This study had three specific objectives: (1) to build and apply a conceptual framework based on complexity research, literature and the researcher's experience; (2) to use this conceptual framework to empirically describe how organizations, specifically K-12 digital reference services, build and maintain services in the dynamic Internet environment; and …