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An Analysis By Means Of Naturalistic Approaches Of Two Complex Behaviors. In Gilbert, Nigel (Ed.) Proceedings Of The Workshop On Complex Systems, Ethnomethodology And Interaction Analysis., Barbara H. Kwasnik
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This paper describes two studies I which naturalistic approaches were used to investigate complex human behaviors. The first study is a description of the way in which people organize their documents in their own offices; the second study aims for a functional description of the behavior known as “browsing”. Both studies use thinking-out-loud protocols, observation, and interviews in the setting in which behaviors take place. The rationale for the choice of techniques is presented along with a discussion of advantages and difficulties.