Library and Information Science | Open Access Articles

Assessment On The Go: Surveying Students With An Ipad, Jennifer Link Jones, Bryan Sinclair Nov 2011

Assessment On The Go: Surveying Students With An Ipad, Jennifer Link Jones, Bryan Sinclair

Jennifer L. Jones

Ongoing assessment in academic libraries, particularly the measurement of student perceptions, preferences, and satisfaction, can be a challenge to schedule and execute. This paper describes a pilot project at Georgia State University Library that combined assessment with the portability of the tablet computer. A tablet computer--in this case, Apple’s iPad--loaded with survey software became a digital clipboard with the added benefit of automatic data compilation. Subjects were surveyed quickly in the library buildings, maximizing convenience for both subjects and researchers alike. The result was a model that other libraries, as well as campus student services divisions and classroom instructors, can …

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Using Library Swipe-Card Data To Inform Decision Making, Jennifer Link Jones May 2011

Using Library Swipe-Card Data To Inform Decision Making, Jennifer Link Jones

Jennifer L. Jones

Georgia State University (GSU) affiliates must swipe their campus ID cards at turnstiles in order to enter the University Library buildings. The swipe verifies the individual is a GSU affiliate and unlocks the turnstile for entry. With each swipe, data such as year in school, major, and GPA are sent to a database. The library partnered with Advanced Campus Services, (ACS), GSU‟s high-performance, research computing unit, to create a tool to access the data. The end product has been a valuable tool for the library, one that has been used to inform staffing and operating hours decisions, as well as …

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A Declaration Of Survey Interdependence, Tammy Sugarman, Jennifer Jones Dec 2010

A Declaration Of Survey Interdependence, Tammy Sugarman, Jennifer Jones

Jennifer L. Jones

Georgia State University Library administered LibQUAL+®, the library service quality survey, in 2003, 2005, and 2007. In 2009 when it was time to make decisions about another administration of LibQUAL+®, opinions were mixed. Some administrators liked the longitudinal data our previous iterations provided, and the comments always are quite valuable. On the other hand, the response rate drops each year, even with the introduction of incentives in 2007. Additionally, while LibQUAL+® provides useful information, it is not always specific to reports required by the university, such as the library’s institutional effectiveness report. The library decided on a two-fold approach. We …

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Collaborative Marketing For Electronic Resources, Marie Kennedy Dec 2010

Collaborative Marketing For Electronic Resources, Marie Kennedy

Marie R. Kennedy

Abstract: Purpose. The project outlined in this article is designed to answer the question, “Is a collaborative model of benchmarking the marketing of electronic resources feasible?”

Design. The project is designed as a national working group of around 100 college and university libraries all moving together through the process of a typical marketing cycle, running a brief marketing campaign, and reporting findings. All participating institutions will perform these steps as the same time, beginning in October 2011 and completing the project at the end of February 2012.

Findings. Based on the data gathered as the result of the project we …

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Secret Shopper Project Scenarios, Jennifer Link Jones Dec 2010