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From Dandelion Seed To Cottage Garden: The Transformation Of User Experience In The Msu Libraries, Christine Tobias

Re-think it: Libraries for a New Age - Conference Proceedings

The user experience movement is gaining momentum in libraries, but its adoption and adaptation into an organizational culture may present unexpected challenges. In June 2014, the Michigan State University (MSU) Libraries created a User Experience unit and in a short time, established a solid and reputable team of practitioners. This success, however, was not achieved overnight. User experience work tends to be team-oriented and project-based, and initially, unit members struggled to adapt their roles within the unit and the unit’s role within the organization. To guide the unit forward, an in-house retreat was held to give unit members an opportunity …