Library and Information Science Commons^™

The University of Pennsylvania Libraries is building a comprehensive suite of researcher services. This poster

will review the framework to be used and the implementation already under way. We will show how these services

provide a synergy to be exploited for the benefit of the researchers and the university. At the same time, we argue this integration provides a more efficient way to deliver these specialized services in an institution like ours, and how the lessons learned could guide implementations at other institutions. Our framework for services entails three components: products, support, and benefits. Products are tools used in creating …