Open Access. Powered by Scholars. Published by Universities.®

Library and Information Science Commons

Open Access. Powered by Scholars. Published by Universities.®

Articles 1 - 2 of 2

Full-Text Articles in Library and Information Science

Information Technology Infrastructure Library Problem Management Practices In Higher Education: A Maturity Model Approach, Peter Allyn Jurhs Mar 2009

Information Technology Infrastructure Library Problem Management Practices In Higher Education: A Maturity Model Approach, Peter Allyn Jurhs

Boise State University Theses and Dissertations

This study addresses the movement from a traditional to an ITSM approach for Help Desk services in Higher Education. The central goal of the study was the development of a Problem Management Maturity Model. The Problem Management Maturity Model was constructed by reviewing the Information Technology Infrastructure Library Problem Management literature for core components to include in the model. The data collected from surveys of Help Desk managers was used to place Higher Education institutions on the specific level of the Problem Management Maturity Model. Several different hypotheses about predictors for Problem Management maturity were tested but none proved to …


Effects Of Institutional Factors On The Retention Of Graduate Students Of Color In Schools Of Library And Information Science, Sandra M. Snyder-Mondragon Jan 2009

Effects Of Institutional Factors On The Retention Of Graduate Students Of Color In Schools Of Library And Information Science, Sandra M. Snyder-Mondragon

Electronic Theses and Dissertations

The intent of the study was to understand the changes that have occurred over the last 25 years in library programs as far as enrollment and diversity of students, number and ethnicity of the faculty, program income and expenses, cost of attendance, and scholarship and fellowship aid, in an effort to better understand library programs granting the MLIS degree. The study also endeavored to identify institutional factors associated with the retention and productivity rates of White students and students of color in schools of library and information science. During the period studied, the proportional representation of White students decreased. For …