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Commercial Content Moderation: Digital Laborers' Dirty Work, Sarah T. Roberts
Commercial Content Moderation: Digital Laborers' Dirty Work, Sarah T. Roberts
Sarah T. Roberts
In this chapter from the forthcoming Intersectional Internet: Race, Sex, Class and Culture Online (Noble and Tynes, Eds., 2016), I introduce both the concept of commercial content moderation (CCM) work and workers, as well as the ways in which this unseen work affects how users experience the Internet of social media and user-generated content (UGC). I tie it to issues of race and gender by describing specific cases of viral videos that transgressed norms and by providing examples from my interviews with CCM workers. The interventions of CCM workers on behalf of the platforms for which they labor directly contradict …
E-Karaoke For Gender Empowerment, Payal Arora
E-Karaoke For Gender Empowerment, Payal Arora
Payal Arora
A folksongs karaoke product has been created to increase usage of subtitled media to enhance literacy and technology use, particularly among girls in rural India. This entails generating and proliferating popular local folksongs with social and cultural themes of interest to girls, accompanied by the award-winning Same Language Subtitling (SLS) feature. In this paper, the prime goal is to discuss possible implications of this novel technology content on girls’ socialization, education, and activism. Based on initial findings from a pilot test of this product in schools, private and public in rural India, I propose that this product has the potential …