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Communication Technology and New Media

Selected Works

2015

Social media

Articles 1 - 2 of 2

Full-Text Articles in Library and Information Science

Commercial Content Moderation: Digital Laborers' Dirty Work, Sarah T. Roberts Oct 2015

Commercial Content Moderation: Digital Laborers' Dirty Work, Sarah T. Roberts

Sarah T. Roberts

In this chapter from the forthcoming Intersectional Internet: Race, Sex, Class and Culture Online (Noble and Tynes, Eds., 2016), I introduce both the concept of commercial content moderation (CCM) work and workers, as well as the ways in which this unseen work affects how users experience the Internet of social media and user-generated content (UGC). I tie it to issues of race and gender by describing specific cases of viral videos that transgressed norms and by providing examples from my interviews with CCM workers. The interventions of CCM workers on behalf of the platforms for which they labor directly contradict …

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Networks Of Digital Humanities Scholars: The Informational And Social Uses And Gratifications Of Twitter, Anabel Quan-Haase, Kim Martin, Lori Mccay-Peet Dec 2014

Networks Of Digital Humanities Scholars: The Informational And Social Uses And Gratifications Of Twitter, Anabel Quan-Haase, Kim Martin, Lori Mccay-Peet

Lori McCay-Peet Dr.

Big data research is currently split on whether and to what extent Twitter can be characterised as an informational or social network. We contribute to this line of inquiry through an investigation of digital humanities scholars’ uses and gratifications of Twitter. We conducted a thematic analysis of 25 semistructured interview transcripts to learn about these scholars’ professional use of Twitter. Our findings show that Twitter is considered a critical tool for informal communication within DH invisible colleges, functioning at varying levels as both an informational network (learning to ‘Twitter’ and maintaining awareness) and a social network (imagining audiences and engaging …

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