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Full-Text Articles in Library and Information Science
Examining How Users Perceive And Respond To Dark Patterns, Vicky Chung, Dominique Kelly, Jacquelyn Burkell
Examining How Users Perceive And Respond To Dark Patterns, Vicky Chung, Dominique Kelly, Jacquelyn Burkell
FIMS Publications
Dark patterns are user interface (UI) design elements that influence users to take actions that benefit an online service and that are generally not in the user’s best interest. Studies show that users demonstrate some awareness of and ability to identify dark patterns. Users also report experiencing negative emotions such as annoyance when encountering these tactics online. Yet, while users may abstractly understand that dark patterns exist, there is a disconnect between this understanding and their behavioural responses to manipulative design. Research has experimentally determined that dark patterns are effective at influencing users’ behaviour across different online activities, including consenting …
Identifying Dark Patterns In User Account Disabling Interfaces: Content Analysis Results, Dominique Kelly, Victoria L. Rubin
Identifying Dark Patterns In User Account Disabling Interfaces: Content Analysis Results, Dominique Kelly, Victoria L. Rubin
FIMS Publications
Dark patterns are user interface (UI) strategies deliberately designed to influence users to perform actions or make choices that benefit online service providers. This mixed methods study examines dark patterns employed by social networking sites (SNSs) with the intent to deter users from disabling accounts. We recorded our attempts to disable experimental accounts in 25 SNSs drawn from Alexa’s 2020 Top Sites list. As a result of our systematic content analysis of the recordings, we identified major types of dark patterns (Complete Obstruction, Temporary Obstruction, Obfuscation, Inducements to Reconsider, and Consequences) and unified them into a conceptual model, based on …