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Articles 1 - 5 of 5
Full-Text Articles in Library and Information Science
Telling The Technical Services Story: Communicating Value (Presentation), Rebecca Mugridge
Telling The Technical Services Story: Communicating Value (Presentation), Rebecca Mugridge
University Libraries Faculty Scholarship
Technical Services isn’t the hidden discipline it once was. Despite some cross-departmental interaction, misconceptions about the work are all too common. It’s incumbent on technical services staff to take a proactive approach by communicating to others their value to the library and institutional mission. This session spotlights successful initiatives and gives you the guidance to bolster communication within departments, across the library, and campus-wide.
Advocating For Technical Services Through Assessment (Presentation), Rebecca L. Mugridge
Advocating For Technical Services Through Assessment (Presentation), Rebecca L. Mugridge
University Libraries Faculty Scholarship
This presentation discusses how managers can advocate for technical services through a variety of assessment activities.
Advocating For Technical Services: The Power Of Assessment (Presentation), Rebecca L. Mugridge
Advocating For Technical Services: The Power Of Assessment (Presentation), Rebecca L. Mugridge
University Libraries Faculty Scholarship
This presentation reviews the many ways that assessment can be used to advocate for technical services within academic library settings.
Common Cause: Using Assessment To Advocate For Technical Services (Presentation), Rebecca L. Mugridge
Common Cause: Using Assessment To Advocate For Technical Services (Presentation), Rebecca L. Mugridge
University Libraries Faculty Scholarship
This presentation demonstrates how assessment activities and results can serve as an advocacy tool for technical services divisions of libraries.
Internal Customer Service Assessment Of Cataloging, Acquisitions, And Library Systems [Presentation], Kate Latal, Rebecca L. Mugridge, Nancy M. Poehlmann, Wendy L. West
Internal Customer Service Assessment Of Cataloging, Acquisitions, And Library Systems [Presentation], Kate Latal, Rebecca L. Mugridge, Nancy M. Poehlmann, Wendy L. West
University Libraries Faculty Scholarship
The Technical Services and Library Systems Division of the University at Albany Libraries conducted an internal customer service survey to gauge customer satisfaction with its services. Survey results demonstrated that customer surveys are a valuable assessment tool. Technical services and library systems units should use this tool to identify whether customers are satisfied with the services provided, whether the services are still needed, whether additional services are needed, and more. This presentation provides an approach to conducting a customer service survey, an analysis of potential benefits, and a survey instrument that others could adapt to use in their own libraries.