Library and Information Science Commons^™

Managing The Reference Desk Online, Greg Sennema

University Faculty Publications and Creative Works

Communication between reference librarians is vital for the provision of enhanced reference services. This article discusses the creation and application of three Web-based tools that allow librarians to offer quick answers to questions posed on the library's e-mail reference service, to easily share news and ideas with each other between reference desk shifts, and to be actively involved in the scheduling of reference desk shifts.