Leadership Studies Commons^™

Coworkers And Leaders: The Relationship Between Trustworthiness, Trust, And Employee Engagement, Lianne Young

Dissertations

A highly engaged workforce provides numerous organizational and individual benefits (Shuck et al., 2016), the culmination of which leads to a competitive advantage difficult to emulate (Burke et al., 2013). It remains challenging to understand how engagement develops, with little research available explaining the process (Shuck, 2020). High employee engagement levels provide a competitive advantage, but stagnant engagement levels remain a significant obstacle (Shuck, 2020).

Shuck (2020) recommends further research focusing on methods to increase engagement. Trustworthiness and trust are antecedents and drivers of engagement (Chughtai & Buckley, 2008; Federman, 2010; SHRM, 2017). A lack of trust has negative impacts …

Power-Up With Emotional Intelligence: Exploring Flight Attendant Leadership And Crew Resource Management In A Dynamic Post-Pandemic Travel Environment, Carlin Laviolet Clarke

Dissertations

In the post-pandemic travel environment, disruptive passengers fail to accept flight attendants’ leadership and cause unruly incidents that compromise flight safety, damage airlines, and present behavioral challenges that can lead to physical harm (Al-Arshani, 2021; Albert, 2016; Araiza, 2022; Albert, 2016; FAA, 2021; Inspire Academy, n.d.-a.; International Air Transport Association [IATA], n.d.-b; James, 2022; Pederson et al., 2021; Ramona & Anbro, 2017; Timmis et al., 2018; TSA, 2021; Wong & Neustaedter, 2017). Flight attendants rely on Crew Resource Management (CRM) skills to manage inflight incidents; however, CRM promotes team effectiveness and flight attendants are often dispersed throughout the cabin and …