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Full-Text Articles in Leadership Studies
Power-Up With Emotional Intelligence: Exploring Flight Attendant Leadership And Crew Resource Management In A Dynamic Post-Pandemic Travel Environment, Carlin Laviolet Clarke
Power-Up With Emotional Intelligence: Exploring Flight Attendant Leadership And Crew Resource Management In A Dynamic Post-Pandemic Travel Environment, Carlin Laviolet Clarke
Dissertations
In the post-pandemic travel environment, disruptive passengers fail to accept flight attendants’ leadership and cause unruly incidents that compromise flight safety, damage airlines, and present behavioral challenges that can lead to physical harm (Al-Arshani, 2021; Albert, 2016; Araiza, 2022; Albert, 2016; FAA, 2021; Inspire Academy, n.d.-a.; International Air Transport Association [IATA], n.d.-b; James, 2022; Pederson et al., 2021; Ramona & Anbro, 2017; Timmis et al., 2018; TSA, 2021; Wong & Neustaedter, 2017). Flight attendants rely on Crew Resource Management (CRM) skills to manage inflight incidents; however, CRM promotes team effectiveness and flight attendants are often dispersed throughout the cabin and …