Leadership Studies Commons^™

Exploring Staff Burnout In College Access And Retention Programs, Yajaira Nunez

M.A. in Higher Education Leadership: Action Research Projects

The purpose of my research was to develop ways to support staff working in access and retention programs in higher education, who are experiencing or prone to burnout. The guiding questions were (a) How could collaboration with administrators working in access and retention programs in higher education facilitate learning to cope with burnout? and (b) How could strategies be developed collaboratively to address burnout in both current and future staff? I conducted three cycles using appreciative inquiry as a guide with six participants from different institutions between January and March 2024. The cycles included a GroupMe chat, a Zoom retreat, …

Should We Move To Suspend Robert’S Rules Forever: A Review And Proposal For Student Government Communication, Harper Estus

M.A. in Higher Education Leadership: Action Research Projects

The purpose of this action research project was to understand and improve how student leaders in student government (senators) communicate with one another during their meetings. My research question was, how can I effectively work with the Associated Student Government (ASG) at the University of San Diego (USD) to improve the senator’s meeting communication through parliamentary practice? The use of Robert’s Rules (parliamentary procedure) is common for student government. I analyzed mixed-method data through three cycles: focus group, survey, and semi-structured interviews. Findings indicate that there are pros and cons to meeting structures, most participants are open to different meeting …

Supporting Students With Autism Spectrum Disorder And Neurodivergence: University Of San Diego Accommodations And Resources, Carina Mendoza

M.A. in Higher Education Leadership: Action Research Projects

This research focuses on better understanding the unique classroom experiences faced by autistic and neurodiverse students at the University of San Diego (USD) and offers recommendations to improve their college experience. Through a well-studied literature review and data collection through semi structured interviews and focus groups, the overall goal was to have a more holistic understanding of the current support services from faculty and staff that are available for students at USD. The study will provide unique challenges and curated recommendations for students with autism spectrum disorder and neurodiverse identities. This research also identifies specific areas where the USD can …

Supporting International Students' Emotional And Social Wellbeing: Addressing Pressing Issues Related To Tuition And Visa Status Anxiety, Jinyi Chen

M.A. in Higher Education Leadership: Action Research Projects

The purpose of my research was to engage and build community with international students and to find ways to support them emotionally and socially leading to better mental health outcomes. My research question was: how can I support international college students to alleviate common mental health issues many continue to experience as a result of their international status? This occurs particularly when they must deal with tuition and visa status anxiety. I did three cycles in the research process using online surveys, interviews, and a large debriefing group meeting. Findings indicated that visa status anxiety is one of the most …

"There Is Power In Being Out": A Three Article Approach Celebrating The Experiences Of Queer University Leaders, Andrew R. E. Lorenzana

Dissertations

Institutions of higher education were historically built to serve a wealthy, White, straight male student population and the leaders of these institutions still largely reflect these demographics. This project specifically aims to celebrate and amplify the life and career of university administrators who identify within the LGBTQ community. Mainly through the use of a portraiture methodology, this three-article study attempts to examine the ways in which LGBTQ identity and career influence one another.

Worldmaking and narrative will be used as a theoretical frame to help analyze the ways in which the telling of a queer individual’s story makes the world …

A Qualitative Case Study Of An Ultra-Brief Trait Emotional Intelligence Intervention For University Student Leaders, Britne K. Bacca-Haupt, Melinda R. Dilley, Fletcher J. Ferguson, Lisa C. Gillis-Davis, Jacqueline M. Schneller

Dissertations

Emotional intelligence gained interest in the early 1990s from researchers in hopes of assessing how understanding and developing emotions can help individuals be “healthy, rich, successful, loved, and happy” (Mayer et al., 2001, p. xi). Because of the expanded interest, increasing implications began occurring at the postsecondary level of education (Petrides et al., 2018). Trait emotional intelligence focuses on perceptions of oneself and others, illustrating how we regulate our emotions and recognize them in others. This qualitative study aimed to explore the impact of an ultra-brief intervention on the trait emotional intelligence development of university student leaders and how they …

The Role Of Organizational Leadership In The Success Of Higher Education Institutions: A Portraiture Study On Ashesi University In Ghana, Amanda Childress-Kannan

Electronic Theses and Dissertations

Research shows that higher education institutions in sub-Saharan Africa are severely under-resourced, systemically lack strong leadership, have low enrollment numbers, lack scholarly productivity, and have high rates of attrition and turnover of students and faculty. Higher education institutions in sub-Saharan Africa do not compete well globally, with low research productivity and failure to retain top scholars. Higher education institutions in Ghana are particularly facing this problem: Ghana has a relatively stable government, society, and economy, with less corruption and other malfeasance as compared to other countries in sub-Saharan Africa. Even with these advantages, Ghana generally fails to establish and maintain …

Understanding Needs: Facilitating Faculty Support For Formal Assessment Processes In Higher Education, Terrance Cao

Theses and Dissertations

Prior literature discusses how conflicting beliefs regarding assessment, competing workloads, and a lack of formal assessment resources may contribute to faculty reluctance to engage with formal assessment processes. There is a gap in research on exploring assessment leader-faculty relationships through the lens of Leader-Member Exchange Theory and how that may affect participation in formal assessment processes. To address this gap, the researcher implemented a qualitative, phenomenological study to interview faculty about their lived experiences in working with formal assessment processes and interacting with assessment leaders. The goal was to discover emerging thematic categories regarding faculty perceptions of formal assessment processes …

How To Drink From A Firehose: Systemic Supports For Polytechnic Chairs, Jocelyn R. Crocker

The Dissertation in Practice at Western University

This Organizational Improvement Plan (OIP) is centred on the Problem of Practice of the inadequate institutional supports for academic Chairs at Prairie Polytechnic (a pseudonym), a large public higher education institution in Western Canada. Chairs are pivotal for higher education institutions because they impact student, departmental, and institutional outcomes; however, the leadership development needs of Chairs are overlooked, and the limited training available for Chairs is primarily ad hoc, episodic, short-term, and self-guided. The objective of this OIP is to determine how Prairie Polytechnic can provide more effective systemic supports for Chairs. Postmodernism is used to explore the relationships between …

Balancing Act: A Study Of Graduate Student-Parents And Their Experiences Navigating Family And Academic Demands At The University Of San Diego., Jessica Rammell

M.A. in Higher Education Leadership: Action Research Projects

The purpose of this study was to learn about the experiences of graduate students who are raising children while enrolled in master’s and PhD programs at the University of San Diego. The question that guided this research was: What do the stories of graduate student parents inform us about the need to improve policies and practices at USD? Three cycles of action research were conducted at the University of San Diego between November 2022 and March 2023, with a total of seven participants. The methods of research included focus groups, interviews, and a creative group session. It was found that …

Lived Experiences Of Latino(A) College Students Enrolled In A Historically Black College & University (Hbcu), Gabriel Crosby

Electronic Theses and Dissertations

For many first-generation Latino(a) college students, the college-setting is a new and scary place. Without the support of family and friends, the chances for them dropping out or not finishing their college education grow. Recognizing that Latinos(as) make up a growing segment of the college-going population, higher education institutions and their leaders must not only recruit individuals from this demographic population, but must also work to help these students remain enrolled and guide them to graduation. Institutions must be able to provide a welcoming campus culture and environment as a means of fostering student success. Historically Black College and Universities …

Supporting Reverse Transfer Students: From Trauma To Transition And Triumph, Stephanie Burga

M.A. in Higher Education Leadership: Action Research Projects

This study explores the reverse transfer student identity, a population or group that transfers from a four-year college or university to a two-year community college. The research utilizes a San Diego two-year community college as the sample institute to discover more about a sample of the reverse transfer student identity. The theoretical framework includes a combination of intersectional stigma and the ethic of care that is implemented throughout the transition process for the student. The purpose of this study is to seek and uncover patterns as to why students reverse transfer and what support looks like for them. How does …

Asian American Undergraduates Sense Of Belonging At A Predominantly White Institution, Miso Jang

M.A. in Higher Education Leadership: Action Research Projects

In the fall of 2019, institutionalized data reported that Asian American undergraduate students had a lower sense of belonging at the University of San Diego (USD) in comparison to white peers. This action research paper explores the needs and experiences of the Asian American undergraduate student population at USD— a predominantly white, private, religious-based institution. This research is centered around the question, “How can Student Affairs professionals better understand and support Asian American undergraduate students and their sense of belonging at a predominantly White institution?” Through ten semi-structured interviews and one community focus group, participating students associated their sense of …

Virtual Student Engagement Through The Admissions Process, Sonya Hernandez

Leadership Education Capstones

Students pursing higher education are inundated with information meant to recruit them to the college or university. Institutions compete for a prospective student’s attention through multiple mediums and platforms (Hagedorn, 2006). It is to the institutions benefit to continue to update recruitment practices to maintain a competitive advantage. The university admissions office central role is to recruit students and implement recruitment strategies. The COVID-19 global pandemic forced admissions offices to pivot efforts into increasing or relying solely on virtual student engagement to meet safety requirements. The transition highlighted the need to fill gaps in virtual student engagement initiatives and knowledge. …

Grounded Roots Applied To Women Presidents In The California Community Colleges System, Penny Shreve

Dissertations

Purpose: The purpose of this explanatory mixed methods study was to identify and describe what exemplary female presidents in California community colleges do to stay grounded and maintain physical, emotional, intellectual, social, vocational, and spiritual health.

Methodology: This mixed methods study identified and described the perceptions of 16 women presidents in the California Community Colleges system regarding strategies they use to remain grounded in their current positions. Respondents were purposively chosen based on specific criteria. Data were gathered through the Stay Grounded survey from 16 participants and interviews with 5 of the participants. Quantitative data were tabulated to determine mean …

Leadership And Professional Development Amongst Student Interns, Amanda Brown

M.A. in Higher Education Leadership: Action Research Projects

Research shows that students who participate in an on-campus internship during their time as an undergraduate can have positive impacts on their leadership and professional development (Matteo & You, 2020). The positive impact of partaking in an on-campus internship has prompted higher education professionals to investigate the specific benefits that are provided through these internship programs as well as the structure of such programs. This study sought to improve my understanding of being a mentor and how I can create space and opportunity for my student interns to work towards leadership and professional development and how those skillsets can be …

Higher Education Business And Technology Leaders’ Behaviors That Drive Outcome Alignment, Katherine Lynch-Holmes

Dissertations

Higher education institutions (HEIs) face unprecedented challenges, including capacity alignment, financial sustainability, and even public confidence (Grajeck & Brooks, 2020; Grawe, 2019; Oblinger, 2019; Simone, 2020, Wheeler, 2020, Witt & Coyne, 2019). Financial challenges force HEIs to reduce costs by making decisions like cutting programs, laying off staff or merging institutions to reduce operating costs (Chen et al., 2019; Sellingo, 2017; Witt & Coyne, 2019). Higher education leaders (HELs) must act as trusted partners and broker technology to align processes, support, and outcomes (Luftman 2000; Petkovics, 2018; Reinitz, 2019). Unfortunately, higher education’s business-technology (BITA) alignment remains lower than other national …

First-Gen Mental Health: The Experiences Of First-Generation Graduate Students At The University Of San Diego, Edith Mendez

M.A. in Higher Education Leadership: Action Research Projects

Higher education professionals can better support struggling students by having more of an awareness of their experiences and how their mental health is related to the identities they hold. As a first-generation Latina college student, I am reminded of my own experiences and struggles, which impacted my sense of belonging and academic success. My action research responds to the question: "What are the mental health concerns that first-generation students studying at the University of San Diego (USD) encounter?" After making changes to my research because of unforeseen circumstances, I designed a study focusing on graduate students with cycles consisting of …

An Integrated Developmental Model And Measure Of Intercultural Competence, Natasha S. Dumerville

Dissertations, 2020-current

This study presents a synthesized model of intercultural competence, the Integrated Developmental Model of Intercultural Competence (IDMIC), based on six existing constructs and models of intercultural competence commonly used in postsecondary education. The IDMIC Index is a scenario-based instrument designed to measure intercultural competence as depicted by the developmental model. Undergraduate and graduate students were surveyed during the Spring 2019 semester. Data was collected and analyzed using quantitative techniques. Results of data analyses did not provide evidence to support the hypothesized unidimensional structure of the IDMIC Index; however, there was evidence to support the measurement reliability and validity of the …

Paving The Way: Enhancing The Transfer Admission Practices At The University Of San Diego, Andrew Alsoraimi-Espiritu

M.A. in Higher Education Leadership: Action Research Projects

The purpose of this study is to examine how the University of San Diego’s (USD) Office of Undergraduate Admission can better serve prospective students from local community colleges by striving towards a Transfer Receptive Culture (Jain, Herrera, Bernal, & Solórzano, 2011). Using my positionality as an admissions counselor at USD, I explored the following question with current and prospective transfer students, as well as local community college partners: how can I enhance the practices of my department to better support transfer students during the pretransfer phase at USD? My findings indicate that the transfer path to USD is hectic and …

The Impact Of Teacher Methodology Training For Higher Education Faculty Members, Nicole Baker

Ed.D. Dissertations

Many college programs are designed to graduate individuals who are experts in their field of study, but not necessarily individuals who are trained in how to teach. This quantitative, quasi-experiment study examined college faculty member’s level of training in the area of teaching practices and methodology. The relation to student satisfaction, current course performance, attendance, the belief in the need for training, and faculty member’s sense of efficacy in teaching was explored. The Statistical Package for the Social Sciences (SPSS) was used to organize the data using a one-way ANCOVA to analyze the impact the level of training had on …

Faculty Management: An Examination Of The Dual Role Of Faculty As Managers In Higher Education, Rume J. Azikiwe

Full-Text Theses & Dissertations

This research study offers a better understanding on the role of faculty when they are given managerial/leadership roles beyond their teaching and research duties. It focuses on why faculty members accept initial roles with a university; how they become faculty managers; how they are transitioned into faculty management roles; what challenges are with having faculty managers in the role; how the concept of academic freedom/empowerment plays a role in challenges of faculty managers; and how university leadership can respond to, support, and prepare faculty managers to be successful in these administrative roles. To better understand faculty managers, the researcher conducted …

How Navy And Marine Corps Veterans Make Meaning Of The College Choice Process In The Post-9/11 Gi Bill Era, Derek Abbey

Dissertations

The Post-9/11 GI Bill was implemented in 2009. Since then more than 1,900,000 people have used the benefit and more than $90 billion have been paid to institutions of higher learning and to Post-9/11 GI Bill users. During this period there has been a shift in the types of college and universities veterans attend, as well as the educational models they select. These shifts are different than the general population of students. This period also included a spike in questionable recruiting practices by some colleges. In response to many institutions taking advantage of veterans, the President of the United States …

Support Services For Formerly Incarcerated Students, Janelle Brown-Peters

M.A. in Higher Education Leadership: Action Research Projects

The purpose of my study was to improve and/or create support services for formerly incarcerated students at the University of San Diego. I sought to discover first if there were any existing support services available for these students at USD. I also sought to discover what kinds of support services existed at other local colleges and universities in order to compare and contrast with USD. Through 1:1 interviews, surveys, focus groups, and community restorative justice organizations, I learned that USD was one of the only higher education campuses in San Diego not currently providing support services for this population of …

How Professional Physical Therapist Education Programs Develop Cultural Competence Within Their Students: An Exploratory Concurrent Mixed Methods Study, Dustin E. Domingo

Dissertations

Purpose: The purpose of this exploratory concurrent mixed methods study was to describe experiences that shape the factors of cultural intelligence (CQ) as perceived by students of professional physical therapist education programs. In addition, it was the purpose of this study to determine whether any particular factor of cultural intelligence influenced one’s overall cultural competence according to the cultural competence continuum by Cross et al. (1989).

Methodology: Students in a professional physical therapist education program completed a questionnaire, which included Likert scale questions, open ended questions, and a 37-item self-assessment based on the expanded cultural intelligence scale by Van Dyne …

The Incidence And Impact Of Workplace Incivility: A Quantitative Study Comparing Public University Staff Member Experiences In The Northeast, Tracy St. Pierre

Thinking Matters Symposium Archive

Workplace Incivility (WI) is a construct similar to sexual harassment or bullying - it is unwanted behavior and can cause negative emotions for those who experience it. However, it lacks a clear definition or legal repercussions that have been established for sexual harassment and bullying. Thus, incivility is able to thrive in the workplace with little intervention and can create adverse consequences for employees and the organization. Several studies demonstrate that up to 96% of employees have experienced WI (Porath & Pearson, 2010, p.64). Employees who experience WI reduce their work effort and decrease productivity by “venting” to co-workers (Cortina …

The Influence Of Engaging Centralized Student Support On The Academic Achievement Of Student Veterans, Paul Morgan

Dissertations, 2014-2019

As more veterans and service members enroll in higher education, institutions are investing greater resources in the establishment and enhancement of centers to support them. However, little is known about the outcomes associated with utilization of the centers. Furthermore, researchers have consistently aggregated veterans and service members under “student veterans” with little regard for potential differences. Using regression analyses and analysis of variance, this case study explored the effect of visits to a veterans center on grade point average (GPA), the effect of academic need on frequency of visits, and differences in academic achievement for different types of military-affiliated students. …

The Initial Planning Process Of An International Service-Learning Pilot Initiative Under Development, Denise P. Krohn

Theses & Dissertations

This research explored the initial planning process of an international service-learning (ISL) initiative under development that involved a collaboration among a south-central Texas private university, a ministry of Catholic Sisters in Peru, a U.S. non-profit organization, and a Peruvian optometry school. Three collaborators were founded by the same religious order. An overlapping in mission and values influenced the context. By delving into the expectations of higher education and its pedagogical practices, ISL’s history and conceptualizations, and concepts of program planning and designing related to the fields of ISL and adult learning, this study presented significant program development aspects. Furthermore, the …

Developing A Study Abroad Program For Student Veterans, Andrea Dame

M.A. in Higher Education Leadership: Action Research Projects

Universities across the nation are seeing an increase in student veterans who are taking advantage of the educational benefits offered for life after the military. These students are non-traditional and come from diverse backgrounds bringing in a unique perspective to higher education institutions (Howard and Brode, 2013). Since 2009, there have been more than 1.7 million Post-9/11 GI Bill users (Department of Veteran Affairs, 2017). This educational benefit has been instrumental in helping veterans and their dependents go to school and obtain a two or four-year degree but there is a 36-month limit to this educational benefit which reduces the …

Underrepresented Student Involvement With The Office Of Sustainability, Jelitsa Fonseca

M.A. in Higher Education Leadership: Action Research Projects

The purpose of this study is to further understand the disconnect between sustainability efforts and the underrepresented student population at the University of San Diego (USD). One of the main concerns of this study is why underrepresented students are not getting involved in sustainability activities on campus, and whether or not that is due to being a minority on campus, which may impact how they choose to get involved in these efforts. The main research questions are: How can I help the Office of Sustainability at USD reach out to underrepresented students who may have stigmas and/or stereotypes towards sustainability? …