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System Statuses In Academic Libraries: Increasing Transparency And Improving The User Experience, Lauren Puzier, Rebecca A. Nous
System Statuses In Academic Libraries: Increasing Transparency And Improving The User Experience, Lauren Puzier, Rebecca A. Nous
University Libraries Faculty Scholarship
"is facebook down" trended on Google on October 4, 2021, when Facebook became temporarily globally unavailable. Web users proactively seek information when they encounter issues online. System status dashboards are one way libraries can leverage this behavior to share changes to resources or services and improve transparency, reference services, and the user experience. The University at Albany Libraries Discovery Services Librarian and User Experience Librarian implemented Springshare’s System Status Management tool to share system statuses with library staff and the campus community. The institutional context, implementation, and impact are described in this article. The authors reviewed Association of Research Libraries …