Communication Commons^™

Beyond Service Education: Impacting The Human Experience With Sustained Training Utilizing The Experience Model Of Communication, Jennifer S. Packard, Rebecca A. Brustad, Jane M. Hoplin, Sheila K. Stevens

Patient Experience Journal

Patients scheduling or checking in for medical appointments often share with frontline employees’ details of their stories, including their worries, prior negative experiences, and hopes. These interactions require employees to not only complete their task, but also to be mindfully present, picking up on important social cues and showing appropriate emotional congruence and empathic understanding. Based on a review of recorded patient calls, a gap was identified in the communication skills of desk and scheduling staff at this large academic medical center, and a sustained training program was created to fill this gap. The training is centered on an evolving …

Assisting Nursing Students In Their Development Of Empathy: A Guide To Fostering Requisite Skills For The Art Of Empathetic Communication, Susan Mee

Open Educational Resources

This 7-week lesson plan is designed for use in clinical nursing courses. It is designed specifically for use by Nursing faculty teaching in the absence of state required patient facing clinical opportunity due to COVID restrictions. The lesson plan describes pedagogical techniques and provides video and education OER resources designed to help support the development of empathetic communication skills over 7 weeks. Refection and video debriefing techniques will be employed. Role play will culminate in the group presentation project of a brief video modeling effective therapeutic empathetic communication.

Beyond Audience Analysis: Conceptualizing Empathy For Technical Communication, Bernadette L. Cash

Technical Communication Capstone Course

The concept of empathy involves understanding others’ perspectives. Technical communication requires knowing the context of users; however, empathy is neither a prominent term nor a common subject in the accompanying literature.

This article will establish a foundation for empathy to be conceptualized for technical communication. Several definitions of empathy will be reviewed, followed by applicable resemblances from examples pertaining to audience analysis. A wide‑ranging analysis will connect features of empathy to topics from the areas of user experience, human‑information interaction, user value, business, and design thinking.

This article concludes that there is significant value in giving empathetic attention to the …

Exploring The Educational Potential Of A Video-Interview With A Shoah Survivor, Katalin Eszter Morgan

Genocide Studies and Prevention: An International Journal

This article aims to establish what the education potential is of video-interviews with Shoah survivors that have been made available as historical sources for learners in secondary schools. It does so by looking at some of the learner tasks pertaining to one selected video-interview and by using empirical data consisting of masters students’ responses to the same interview. After contextualising the research within the intersecting field of video-testimony and Holocaust education, a brief overview of the DVD medium called “Zeugen der Shoah” (“Witnesses of the Shoah”) is presented. Thereafter the tool used for the analysis is explained. According to three …

Breathe To Understand, Maxine Swisa

MA TESOL Collection

BREATHE is an acronym for Breathe, Reflect, Empathize, Accept, Thank, Hearten, Engage. The addition of Understand allows for a holistic approach to living a healthy and balanced life both inside and outside the classroom. This paper took form as a result of my personal, spiritual journey, as well as my teaching practice. I noticed that the majority of my students enjoyed experiential activities that included time and space for self-reflection, relaxation and meditation. I began looking for books, seminars, and workshops that explored these areas. Deepak Chopra, Jonathan Kabat-Zinn, Dan Siegel, Eckhart Tolle, et al. offer insights into the benefits …

The Effects Of Juror Disclosiveness, Empathy, And Interpersonal Communication Competence On Jury Selection, Owen P. Terry

Honors Theses

The trial jury is one of the most basic elements of our court system and is vital for ensuring a fair trial for all parties involved in a case. This research was concerned with the final stage of the jury selection process in which attorneys are able to select, through various challenges, the jurors who are most well suited for service. Particularly, the goal of this research was to determine whether certain juror communicator characteristics, namely interpersonal communication competence and its derivatives, had effects upon jury selection. A sample of potential jurors completed questionnaires related to these characteristics, and the …

An Examination Of The Connection Between Genuine Dialogue And Improv, Kathleen O'Neal

Electronic Theses and Dissertations

The value of improv training extends beyond the stage. Improv has been successfully utilized and applied in a variety of ways in the workplace, school, and community. This study examines the connection between genuine dialogue and improv to determine if improv exhibits dialogic qualities. Three focus groups were conducted with a total of nineteen improv students. Additionally, an interview was conducted with the director of a hospital's Innovation Lab where improv is used in an organizational setting. The conditions for dialogue set by Gordon (2006) served as a guideline for analyzing data. Thematic analysis generated categories used to analyze data. …

Empathic Communication: Lifespan Influences And Transgressional Associations In Military Romantic Relationships, Samantha Faith Levan

Communication & Theatre Arts Theses

The purpose of this study was to examine the influences and transgressional associations of empathic communication in military romantic relationships. Through varying attachment styles, deployments, and combat experience, soldiers have a unique set of circumstances that impact the use of empathic communication in relationships. Since the effectiveness of empathic communication is also limited by unreliable communicative technologies, infidelity effects were also tested. A 66-item online survey was placed on Survey Monkey with links from social media networking websites, like Facebook and Twitter. Surveys were anonymous and only taken by soldiers who had experienced at least one deployment. The goodness of …

A Research Study Examining Forgiveness, Empathy, Commitment, Trust, And Relational Satisfaction Among Adult Friends After Relational Transgressions, L. Lori Poole

Electronic Theses and Dissertations

This research project examined how forgiveness was managed by adult friends after relational transgressions. It studied how the emotion of empathy promoted the act of forgiving and why the construct of commitment related to trust and relational satisfaction among friendship dyads. Isolating the specific emotion empathy in regards to forgiveness heightened the understanding of what emotional behaviors were used to maintain friendships once a relational transgression was experienced. Measuring and analyzing the interaction between commitment, trust, and relational satisfaction helped to determine how these constructs promoted forgiveness among adult friends.