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Cross-Cultural Differences And Intercultural Cooperation In The Context Of Change And Uncertainty: Americans And Finns In The Workplace, Maija Llisa Herweg

Engineering Management & Systems Engineering Theses & Dissertations

American and Finnish workers in financial institutions in the United States and in Finland were interviewed in their respective languages to explore cross-cultural differences in response to change and uncertainty in the work place. Changes were explored in the domains of organizational, process, procedure and work content, and technological changes in the work place. As a point of departure for this study, Hofstede's IBM study, as it pertains to Uncertainty Avoidance--a measure he used to evaluate culture-based resistance to change--was used for this study.

Differences in the kinds of change considered difficult to adjust to were found in the cross-cultural …